Last Updated: September 2025
At Evtopia Academy, we strive to provide high-quality training and learning experiences. If you are not fully satisfied with your purchase, this Refund Policy outlines the terms under which you may request a refund.
Refunds are available within 7 days of purchase.
Refund requests must be submitted through our official support channels (email or Help Center).
Refunds apply only if you have not completed more than 20% of the course content.
We cannot offer refunds in the following cases:
You have already accessed/consumed a significant portion of the course (over 20%).
Course completion certificates have been issued.
Special promotional or discounted courses (clearly marked as non-refundable).
Technical issues caused by your device, internet connection, or software incompatibility (though our support team will assist you in resolving these).
Approved refunds will be processed through the original payment method (Telebirr, Chapa, bank transfer, or card).
Processing may take 7–14 business days, depending on your payment provider.
If we must cancel or discontinue a course, you will receive a full refund, regardless of course progress.
To request a refund or for more details, please contact us:
📧 academy@evtopia.co
📍 Addis Ababa, Ethiopia
⚡ By enrolling in a course, you agree to this Refund Policy.